TOTAL GRIEVANCE CASES / TICKETS HANDLED

Approval Date

TOTAL GRIEVANCE CASES / TICKETS HANDLED
Request TypeRequest Sub TypeTotal Request CountUnAssignedAssignedClose
Study MaterialReceipt of Study Material60822016061
Student ServicesQuery of Foundation /Executive Registration29471002937
Examination ServicesExamination 3692603686
Student ServicesConfirmation of Registration Fee receipt (Foundation /Executive only)61560609
Training Services Quarterly Report71760711
Training ServicesTraining Problem2105202103
Membership ServicesMiscellaneous query1641201639
Membership ServicesAdmission as an Associate Member64220640
Result Related ServicesVerification of Marks4202
Placement ServicesRegistration Problem13720135
Student ServicesExam Enrolment Problem/query/ Error/ Rectification2607202605
Student ServicesCS Pass Marksheet22210221
Membership ServicesRegistration Query811080
Fees (F&A)Fee Receipt issue57810577
Training ServicesQuery for Exemption29810297
Training ServicesTraining Exemption- 15/03 Months training36210361
Training Services SIP Exemption23000230
Training ServicesBiodata/Final sponsorship for 15/03 months training with Companies /Practising Company Secretaries44200442
Training ServicesEmpanelment of Companies/PCS for imparting 15 months/03 months Training18000180
Student ServicesConfirmation of Registration Fee receipt (Professional/Denovo/Extension only)11600116
Training Services 15 Days training with ROC/SE/LLP/RD/MCA/OL56000560
Training Services Application for admission as an ACS34000340
Human ResourceFinance And Accounts5014
Human ResourceHuman Resource8026
IT Department Website 50400504
Membership ServicesAdmission as a Licentiate Member680068
Examination ServicesVerification of Marks87800878
AcedemicStudy Material Quality Problem1176001176
CS journalReplacement copy of CS journal1161001161
Membership ServicesNon- receipt of Acknowledgement of fees18400184
Membership ServicesNon-receipt of ACS Certificates13600136
Membership ServicesNon-receipt of Approval of firm name980098
Membership ServicesNon-receipt of Chartered Secretary58000580
Membership ServicesNon-receipt of COP Certificates630063
Membership ServicesNon-receipt of CSBF Certificates560056
Membership ServicesNon-receipt of FCS Certificates380038
Membership ServicesNon-receipt of letters350035
Membership ServicesNon-receipt of LIC Certificates3003
Membership ServicesNon-updation of Change of Address19700197
Membership ServicesRegistration Problem16100161
Membership ServicesRenewal of Certificate of Practice970097
Membership ServicesRequest of Duplicate certificate180018
Membership ServicesRestoration of Certificate of Practice140014
Membership ServicesRestoration of Membership970097
Membership ServicesCharted Secretary Problem41700417
Membership ServicesCoP Problem24200242
Membership ServicesElevation as a Fellow Member10700107
Membership ServicesFinancial Assistance from CSBF4004
Membership ServicesIssue of Certificate of Practice15600156
Membership ServicesIssue of ID cards21500215
Student Services Registration Confirmation2309002309
Student Services Registration Formalities1602001602
Student ServicesAcademic Queries41600416
Student ServicesChange of Examination Centre/ Medium/ Module41600416
Student ServicesComputer Training17600176
Student ServicesConfirmation of Examination fee receipt29000290
Student ServicesConfirmation of exemption fees630063
Student ServicesConfirmation of Fee Receipt19800198
Student ServicesCS Professional Pass Certificate Problem29900299
Student ServicesEnrollment for Exam Query93100931
Student ServicesEnrollment Problem32900329
Public RelationsMedia related issue22000220
Result Related ServicesCertified copy of Answer Books3003
Result Related ServicesDuplicate Marks Sheet3003
Result Related ServicesInspection of Answer Books0000
Result Related ServicesResult5005
Student ServicesExemption Query44200442
Student ServicesMark Sheet16900169
Student ServicesPaper-wise Exemption3840003840
Student ServicesPass Certificate Problem10700107
Student ServicesPostal Coaching/ Response Sheet/ Coaching Completion Certificate29800298
Student ServicesProfessional Programme Registration1185001185
Student ServicesQuery for Registration27400274
Student ServicesQuery of Professional/Denovo/ Re-Registration72700727
Student ServicesRectification of Errors in Examination Enrollment Status15200152
Student ServicesRectification of Errors in the Registration Data3575003575
Student ServicesRefund of Examination fee33600336
Student ServicesRefund of Fees22700227
Student ServicesRefund of Foundation/Executive Registration fee64300643
Student ServicesRefund of Professional Registration /Denovo/Extension Fee/Exemption fees14900149
Student ServicesRefund of Student Education Fund Trust fee34600346
Student ServicesRegistration Denovo / Extension1368001368
Student ServicesRegistration Formalities/ confirmation / Problem(foundation /Executive only)4036004036
Student ServicesRegistration Problem53800538
Student ServicesStudy Material3789003789
Student ServicesTechnical error in Denovo/Extension/Exemption700070
Student ServicesTechnical error in Examination enrolment21500215
Student ServicesTechnical error in Registration(Foundation/Executive)98100981
Student ServicesTechnical error in Registration(Professional)12300123
Student ServicesTechnical/Online/ Website related problems25400254
Student ServicesTranscripts/ Verification of Qualification/Syllabus970097
Student ServicesVerification of Marks500050