TOTAL GRIEVANCE CASES / TICKETS HANDLED

Approval Date

TOTAL GRIEVANCE CASES / TICKETS HANDLED
Request TypeRequest Sub TypeTotal Request CountUnAssignedAssignedClose
Training Services Quarterly Report917200897
Examination ServicesExamination 3692603686
Membership ServicesRegistration Query10610105
Training Services Application for admission as an ACS46710466
Membership ServicesRestoration of Membership21710216
Placement ServicesRegistration Problem18100181
Public RelationsMedia related issue26200262
Result Related ServicesCertified copy of Answer Books500050
Result Related ServicesDuplicate Marks Sheet670067
Result Related ServicesInspection of Answer Books150015
Result Related ServicesResult970097
Result Related ServicesVerification of Marks450045
Student Services Registration Confirmation2309002309
Student Services Registration Formalities1602001602
Student ServicesAcademic Queries41600416
Student ServicesChange of Examination Centre/ Medium/ Module42600426
Student ServicesComputer Training17600176
Student ServicesConfirmation of Examination fee receipt29100291
Student ServicesConfirmation of exemption fees630063
Student ServicesConfirmation of Fee Receipt19800198
Student ServicesConfirmation of Registration Fee receipt (Foundation /Executive only)62200622
Student ServicesConfirmation of Registration Fee receipt (Professional/Denovo/Extension only)11700117
Student ServicesCS Pass Marksheet22300223
Student ServicesCS Professional Pass Certificate Problem31600316
Student ServicesEnrollment for Exam Query93100931
Student ServicesEnrollment Problem32900329
Student ServicesExam Enrolment Problem/query/ Error/ Rectification2657002657
Student ServicesExemption Query44200442
Student ServicesMark Sheet16900169
Student ServicesPaper-wise Exemption3841003841
Student ServicesPass Certificate Problem10700107
Student ServicesPostal Coaching/ Response Sheet/ Coaching Completion Certificate29800298
Student ServicesProfessional Programme Registration1186001186
Student ServicesQuery for Registration27400274
Student ServicesQuery of Foundation /Executive Registration2978002978
Student ServicesQuery of Professional/Denovo/ Re-Registration72700727
Student ServicesRectification of Errors in Examination Enrollment Status15200152
Student ServicesRectification of Errors in the Registration Data3622003622
Student ServicesRefund of Examination fee35500355
Student ServicesRefund of Fees22700227
Student ServicesRefund of Foundation/Executive Registration fee65800658
Student ServicesRefund of Professional Registration /Denovo/Extension Fee/Exemption fees15800158
Student ServicesRefund of Student Education Fund Trust fee35800358
Student ServicesRegistration Denovo / Extension1370001370
Student ServicesRegistration Formalities/ confirmation / Problem(foundation /Executive only)4058004058
Student ServicesRegistration Problem53800538
Student ServicesStudy Material3789003789
Student ServicesTechnical error in Denovo/Extension/Exemption730073
Student ServicesTechnical error in Examination enrolment21500215
Student ServicesTechnical error in Registration(Foundation/Executive)99000990
Student ServicesTechnical error in Registration(Professional)12300123
Student ServicesTechnical/Online/ Website related problems25400254
Student ServicesTranscripts/ Verification of Qualification/Syllabus970097
Student ServicesVerification of Marks500050
Study MaterialReceipt of Study Material6142016141
Training Services 15 Days training with ROC/SE/LLP/RD/MCA/OL65300653
AcedemicStudy Material Quality Problem1417001417
CS journalReplacement copy of CS journal1639001639
Membership ServicesRenewal of Certificate of Practice16200162
Membership ServicesRequest of Duplicate certificate210021
Membership ServicesRestoration of Certificate of Practice200020
Training Services SIP Exemption23400234
Training ServicesBiodata/Final sponsorship for 15/03 months training with Companies /Practising Company Secretaries49800498
Training ServicesEmpanelment of Companies/PCS for imparting 15 months/03 months Training21300213
Training ServicesQuery for Exemption33000330
Training ServicesTraining Exemption- 15/03 Months training39900399
Training ServicesTraining Problem2457012456
Examination ServicesVerification of Marks87800878
Fees (F&A)Fee Receipt issue70400704
Human ResourceFinance And Accounts5014
Human ResourceHuman Resource8026
IT Department Website 66700667
Membership ServicesAdmission as a Licentiate Member780078
Membership ServicesAdmission as an Associate Member72400724
Membership ServicesCharted Secretary Problem58000580
Membership ServicesCoP Problem43600436
Membership ServicesElevation as a Fellow Member15700157
Membership ServicesFinancial Assistance from CSBF6006
Membership ServicesIssue of Certificate of Practice28300283
Membership ServicesIssue of ID cards29400294
Membership ServicesMiscellaneous query2345002345
Membership ServicesNon- receipt of Acknowledgement of fees40300403
Membership ServicesNon-receipt of ACS Certificates18300183
Membership ServicesNon-receipt of Approval of firm name15700157
Membership ServicesNon-receipt of Chartered Secretary71700717
Membership ServicesNon-receipt of COP Certificates13400134
Membership ServicesNon-receipt of CSBF Certificates630063
Membership ServicesNon-receipt of FCS Certificates610061
Membership ServicesNon-receipt of letters420042
Membership ServicesNon-receipt of LIC Certificates4004
Membership ServicesNon-updation of Change of Address29900299
Membership ServicesRegistration Problem20700207