TOTAL GRIEVANCE CASES / TICKETS HANDLED

Approval Date

TOTAL GRIEVANCE CASES / TICKETS HANDLED
Request TypeRequest Sub TypeTotal Request CountUnAssignedAssignedClose
Study MaterialReceipt of Study Material61335136079
Membership ServicesMiscellaneous query1828901819
Examination ServicesExamination 3692603686
Fees (F&A)Fee Receipt issue59130588
Public RelationsMedia related issue22530222
Student ServicesRefund of Student Education Fund Trust fee35330350
Placement ServicesRegistration Problem14520143
Student ServicesQuery of Foundation /Executive Registration2968202966
CS journalReplacement copy of CS journal1212201210
Result Related ServicesResult181017
Membership ServicesNon-receipt of Chartered Secretary60110600
Membership ServicesIssue of ID cards23410233
Student ServicesRegistration Formalities/ confirmation / Problem(foundation /Executive only)4053104052
Training Services 15 Days training with ROC/SE/LLP/RD/MCA/OL58110580
Student ServicesTranscripts/ Verification of Qualification/Syllabus981097
Training Services Quarterly Report73710736
Training ServicesTraining Problem2152102151
Training Services SIP Exemption23000230
Training ServicesBiodata/Final sponsorship for 15/03 months training with Companies /Practising Company Secretaries45500455
Training ServicesEmpanelment of Companies/PCS for imparting 15 months/03 months Training18600186
Training ServicesQuery for Exemption30800308
Training ServicesTraining Exemption- 15/03 Months training36900369
Student ServicesVerification of Marks500050
Training Services Application for admission as an ACS37300373
Student ServicesRegistration Problem53800538
Student ServicesStudy Material3789003789
Student ServicesTechnical error in Denovo/Extension/Exemption730073
Student ServicesTechnical error in Examination enrolment21500215
Student ServicesTechnical error in Registration(Foundation/Executive)98700987
Student ServicesTechnical error in Registration(Professional)12300123
Student ServicesTechnical/Online/ Website related problems25400254
Student ServicesRegistration Denovo / Extension1370001370
Result Related ServicesCertified copy of Answer Books150015
Result Related ServicesDuplicate Marks Sheet140014
Result Related ServicesInspection of Answer Books4004
Membership ServicesNon-receipt of COP Certificates820082
Membership ServicesNon-receipt of CSBF Certificates580058
Membership ServicesNon-receipt of FCS Certificates440044
Membership ServicesNon-receipt of letters350035
Membership ServicesNon-receipt of LIC Certificates3003
Membership ServicesNon-updation of Change of Address23800238
Membership ServicesRegistration Problem17000170
Membership ServicesRegistration Query850085
Membership ServicesRenewal of Certificate of Practice11000110
Membership ServicesRequest of Duplicate certificate190019
Membership ServicesRestoration of Certificate of Practice150015
Membership ServicesRestoration of Membership10800108
Student ServicesQuery of Professional/Denovo/ Re-Registration72700727
Student ServicesRectification of Errors in Examination Enrollment Status15200152
Student ServicesRectification of Errors in the Registration Data3614003614
Student ServicesRefund of Examination fee35400354
Student ServicesRefund of Fees22700227
Student ServicesRefund of Foundation/Executive Registration fee65400654
Student ServicesRefund of Professional Registration /Denovo/Extension Fee/Exemption fees15800158
Result Related ServicesVerification of Marks100010
Student Services Registration Confirmation2309002309
Student Services Registration Formalities1602001602
Student ServicesAcademic Queries41600416
Student ServicesChange of Examination Centre/ Medium/ Module42300423
Student ServicesComputer Training17600176
Student ServicesConfirmation of Examination fee receipt29100291
Student ServicesConfirmation of exemption fees630063
Student ServicesConfirmation of Fee Receipt19800198
Student ServicesConfirmation of Registration Fee receipt (Foundation /Executive only)62200622
Student ServicesConfirmation of Registration Fee receipt (Professional/Denovo/Extension only)11700117
Student ServicesCS Pass Marksheet22300223
Student ServicesCS Professional Pass Certificate Problem31500315
Student ServicesEnrollment for Exam Query93100931
Student ServicesEnrollment Problem32900329
Student ServicesExam Enrolment Problem/query/ Error/ Rectification2652002652
Student ServicesExemption Query44200442
Student ServicesMark Sheet16900169
Student ServicesPaper-wise Exemption3841003841
Student ServicesPass Certificate Problem10700107
Student ServicesPostal Coaching/ Response Sheet/ Coaching Completion Certificate29800298
Student ServicesProfessional Programme Registration1186001186
Student ServicesQuery for Registration27400274
AcedemicStudy Material Quality Problem1204001204
Examination ServicesVerification of Marks87800878
Membership ServicesNon- receipt of Acknowledgement of fees26500265
Membership ServicesNon-receipt of ACS Certificates15200152
Membership ServicesNon-receipt of Approval of firm name11500115
Human ResourceFinance And Accounts5014
Human ResourceHuman Resource8026
IT Department Website 50600506
Membership ServicesAdmission as a Licentiate Member720072
Membership ServicesAdmission as an Associate Member66500665
Membership ServicesCharted Secretary Problem45300453
Membership ServicesCoP Problem29200292
Membership ServicesElevation as a Fellow Member11700117
Membership ServicesFinancial Assistance from CSBF4004
Membership ServicesIssue of Certificate of Practice17700177