TOTAL GRIEVANCE CASES / TICKETS HANDLED

Approval Date

TOTAL GRIEVANCE CASES / TICKETS HANDLED
Request TypeRequest Sub TypeTotal Request CountUnAssignedAssignedClose
Examination ServicesExamination 36535403599
Study MaterialReceipt of Study Material59672205945
Examination ServicesVerification of Marks83770830
Training ServicesTraining Problem2027502022
Training Services Quarterly Report68240678
Student ServicesTechnical error in Registration(Foundation/Executive)95330950
Placement ServicesRegistration Problem12630123
Student ServicesRectification of Errors in the Registration Data3456203454
Training ServicesQuery for Exemption28320281
Membership ServicesRestoration of Membership841083
Training ServicesBiodata/Final sponsorship for 15/03 months training with Companies /Practising Company Secretaries42610425
Student ServicesRegistration Denovo / Extension1279101278
CS journalReplacement copy of CS journal1103101102
Training Services 15 Days training with ROC/SE/LLP/RD/MCA/OL54010539
Student ServicesTranscripts/ Verification of Qualification/Syllabus931092
Student ServicesCS Pass Marksheet20710206
Student ServicesExam Enrolment Problem/query/ Error/ Rectification2297102296
Human ResourceHuman Resource8125
IT Department Website 50310502
Membership ServicesMiscellaneous query1552101551
Membership ServicesNon- receipt of Acknowledgement of fees17300173
Membership ServicesNon-receipt of ACS Certificates13100131
Membership ServicesNon-receipt of Approval of firm name810081
Membership ServicesNon-receipt of Chartered Secretary54300543
Membership ServicesNon-receipt of COP Certificates620062
Membership ServicesNon-receipt of CSBF Certificates530053
Membership ServicesNon-receipt of FCS Certificates310031
Membership ServicesNon-receipt of letters330033
Membership ServicesNon-receipt of LIC Certificates3003
Membership ServicesNon-updation of Change of Address18300183
Membership ServicesRegistration Problem15700157
Membership ServicesRegistration Query770077
Membership ServicesRenewal of Certificate of Practice960096
Membership ServicesRequest of Duplicate certificate160016
Membership ServicesRestoration of Certificate of Practice100010
Membership ServicesAdmission as a Licentiate Member670067
Membership ServicesAdmission as an Associate Member63100631
Membership ServicesCharted Secretary Problem39900399
Membership ServicesCoP Problem22600226
Membership ServicesElevation as a Fellow Member10300103
Membership ServicesFinancial Assistance from CSBF4004
Membership ServicesIssue of Certificate of Practice15200152
Membership ServicesIssue of ID cards20700207
Public RelationsMedia related issue20700207
Student Services Registration Confirmation2309002309
Student Services Registration Formalities1602001602
Student ServicesAcademic Queries41600416
Student ServicesChange of Examination Centre/ Medium/ Module40800408
Student ServicesComputer Training17600176
Student ServicesConfirmation of Examination fee receipt27600276
Student ServicesConfirmation of exemption fees620062
Student ServicesConfirmation of Fee Receipt19800198
Student ServicesConfirmation of Registration Fee receipt (Foundation /Executive only)60500605
Student ServicesConfirmation of Registration Fee receipt (Professional/Denovo/Extension only)11600116
Student ServicesExemption Query44200442
Student ServicesMark Sheet16900169
Student ServicesPaper-wise Exemption3791003791
Student ServicesPass Certificate Problem10700107
Student ServicesPostal Coaching/ Response Sheet/ Coaching Completion Certificate29800298
Student ServicesProfessional Programme Registration1142001142
Student ServicesQuery for Registration27400274
Student ServicesQuery of Foundation /Executive Registration2765002765
Student ServicesQuery of Professional/Denovo/ Re-Registration67600676
Student ServicesRectification of Errors in Examination Enrollment Status14500145
Student ServicesCS Professional Pass Certificate Problem28800288
Student ServicesEnrollment for Exam Query93100931
Student ServicesEnrollment Problem32900329
Fees (F&A)Fee Receipt issue54400544
Human ResourceFinance And Accounts5014
Student ServicesVerification of Marks500050
Training Services Application for admission as an ACS31900319
AcedemicStudy Material Quality Problem1130001130
Student ServicesTechnical error in Registration(Professional)10200102
Student ServicesTechnical/Online/ Website related problems25400254
Student ServicesRegistration Formalities/ confirmation / Problem(foundation /Executive only)3965003965
Student ServicesRegistration Problem53800538
Student ServicesStudy Material3789003789
Student ServicesTechnical error in Denovo/Extension/Exemption630063
Student ServicesTechnical error in Examination enrolment17500175
Student ServicesRefund of Examination fee30800308
Student ServicesRefund of Fees22700227
Student ServicesRefund of Foundation/Executive Registration fee59400594
Student ServicesRefund of Professional Registration /Denovo/Extension Fee/Exemption fees14000140
Student ServicesRefund of Student Education Fund Trust fee32900329
Training ServicesEmpanelment of Companies/PCS for imparting 15 months/03 months Training17200172
Training Services SIP Exemption22800228
Training ServicesTraining Exemption- 15/03 Months training35400354