TOTAL GRIEVANCE CASES / TICKETS HANDLED

Approval Date

TOTAL GRIEVANCE CASES / TICKETS HANDLED
Request TypeRequest Sub TypeTotal Request CountUnAssignedAssignedClose
Examination ServicesExamination 3692603686
Fees (F&A)Fee Receipt issue69751691
Training ServicesEmpanelment of Companies/PCS for imparting 15 months/03 months Training21050205
Training Services Application for admission as an ACS43430431
Placement ServicesRegistration Problem17110170
Public RelationsMedia related issue25710256
Membership ServicesNon-receipt of Chartered Secretary68310682
CS journalReplacement copy of CS journal1508101507
Membership ServicesMiscellaneous query2196102195
IT Department Website 59410593
Result Related ServicesResult791078
Result Related ServicesDuplicate Marks Sheet431042
Result Related ServicesInspection of Answer Books100010
Training ServicesQuery for Exemption32500325
Training ServicesTraining Exemption- 15/03 Months training38700387
Training ServicesTraining Problem2399002399
Result Related ServicesVerification of Marks390039
Student Services Registration Confirmation2309002309
Student Services Registration Formalities1602001602
Student ServicesAcademic Queries41600416
Student ServicesChange of Examination Centre/ Medium/ Module42600426
Student ServicesComputer Training17600176
Student ServicesConfirmation of Examination fee receipt29100291
Student ServicesConfirmation of exemption fees630063
Student ServicesConfirmation of Fee Receipt19800198
Student ServicesConfirmation of Registration Fee receipt (Foundation /Executive only)62200622
Student ServicesConfirmation of Registration Fee receipt (Professional/Denovo/Extension only)11700117
Student ServicesCS Pass Marksheet22300223
Student ServicesCS Professional Pass Certificate Problem31600316
Student ServicesEnrollment for Exam Query93100931
Student ServicesEnrollment Problem32900329
Student ServicesExam Enrolment Problem/query/ Error/ Rectification2657002657
Student ServicesExemption Query44200442
Student ServicesMark Sheet16900169
Student ServicesPaper-wise Exemption3841003841
Student ServicesPass Certificate Problem10700107
Student ServicesPostal Coaching/ Response Sheet/ Coaching Completion Certificate29800298
Student ServicesProfessional Programme Registration1186001186
Student ServicesQuery for Registration27400274
Student ServicesQuery of Foundation /Executive Registration2978002978
Student ServicesQuery of Professional/Denovo/ Re-Registration72700727
Student ServicesRectification of Errors in Examination Enrollment Status15200152
Student ServicesRectification of Errors in the Registration Data3622003622
Student ServicesRefund of Examination fee35500355
Student ServicesRefund of Fees22700227
Student ServicesRefund of Foundation/Executive Registration fee65800658
Student ServicesRefund of Professional Registration /Denovo/Extension Fee/Exemption fees15800158
Student ServicesRefund of Student Education Fund Trust fee35800358
Student ServicesRegistration Denovo / Extension1370001370
Student ServicesRegistration Formalities/ confirmation / Problem(foundation /Executive only)4058004058
Student ServicesRegistration Problem53800538
Student ServicesStudy Material3789003789
Student ServicesTechnical error in Denovo/Extension/Exemption730073
Student ServicesTechnical error in Examination enrolment21500215
Student ServicesTechnical error in Registration(Foundation/Executive)99000990
Student ServicesTechnical error in Registration(Professional)12300123
Student ServicesTechnical/Online/ Website related problems25400254
Student ServicesTranscripts/ Verification of Qualification/Syllabus970097
Student ServicesVerification of Marks500050
Study MaterialReceipt of Study Material6142016141
Training Services 15 Days training with ROC/SE/LLP/RD/MCA/OL63600636
Membership ServicesAdmission as a Licentiate Member780078
Membership ServicesAdmission as an Associate Member71200712
Membership ServicesCharted Secretary Problem54300543
Membership ServicesCoP Problem38100381
Membership ServicesElevation as a Fellow Member14300143
Membership ServicesFinancial Assistance from CSBF6006
Membership ServicesIssue of Certificate of Practice24400244
Membership ServicesIssue of ID cards28200282
Membership ServicesNon- receipt of Acknowledgement of fees35700357
Membership ServicesNon-receipt of ACS Certificates17200172
Membership ServicesNon-receipt of Approval of firm name14600146
AcedemicStudy Material Quality Problem1377001377
Examination ServicesVerification of Marks87800878
Membership ServicesNon-receipt of COP Certificates11900119
Membership ServicesNon-receipt of CSBF Certificates590059
Membership ServicesNon-receipt of FCS Certificates550055
Membership ServicesNon-receipt of letters410041
Membership ServicesNon-receipt of LIC Certificates4004
Membership ServicesNon-updation of Change of Address28400284
Membership ServicesRegistration Problem19300193
Membership ServicesRegistration Query10300103
Membership ServicesRenewal of Certificate of Practice13400134
Membership ServicesRequest of Duplicate certificate190019
Membership ServicesRestoration of Certificate of Practice180018
Membership ServicesRestoration of Membership14500145
Result Related ServicesCertified copy of Answer Books460046
Human ResourceFinance And Accounts5014
Human ResourceHuman Resource8026
Training Services Quarterly Report82800828
Training Services SIP Exemption23400234
Training ServicesBiodata/Final sponsorship for 15/03 months training with Companies /Practising Company Secretaries49500495