TOTAL GRIEVANCE CASES / TICKETS HANDLED

Approval Date

TOTAL GRIEVANCE CASES / TICKETS HANDLED
Request TypeRequest Sub TypeTotal Request CountUnAssignedAssignedClose
Fees (F&A)Fee Receipt issue70870701
Examination ServicesExamination 3692603686
Membership ServicesMiscellaneous query2309502304
Membership ServicesRestoration of Membership19630193
Result Related ServicesDuplicate Marks Sheet563053
Membership ServicesCharted Secretary Problem57420572
CS journalReplacement copy of CS journal1600201598
Training ServicesTraining Problem2448202446
Training ServicesTraining Exemption- 15/03 Months training39410393
IT Department Website 65410653
Membership ServicesNon- receipt of Acknowledgement of fees40110400
Membership ServicesNon-receipt of ACS Certificates18200182
Membership ServicesNon-receipt of Approval of firm name15400154
Membership ServicesNon-receipt of Chartered Secretary70700707
Membership ServicesNon-receipt of COP Certificates13100131
Membership ServicesNon-receipt of CSBF Certificates630063
Membership ServicesNon-receipt of FCS Certificates600060
Membership ServicesNon-receipt of letters420042
Membership ServicesNon-receipt of LIC Certificates4004
Membership ServicesNon-updation of Change of Address29700297
Membership ServicesRegistration Problem20600206
Membership ServicesRegistration Query10400104
Membership ServicesRenewal of Certificate of Practice15900159
Membership ServicesRequest of Duplicate certificate210021
Membership ServicesRestoration of Certificate of Practice180018
Membership ServicesAdmission as a Licentiate Member780078
Membership ServicesAdmission as an Associate Member72100721
Human ResourceFinance And Accounts5014
Human ResourceHuman Resource8026
AcedemicStudy Material Quality Problem1410001410
Examination ServicesVerification of Marks87800878
Membership ServicesCoP Problem42200422
Membership ServicesElevation as a Fellow Member15700157
Membership ServicesFinancial Assistance from CSBF6006
Membership ServicesIssue of Certificate of Practice27300273
Membership ServicesIssue of ID cards29300293
Placement ServicesRegistration Problem17800178
Public RelationsMedia related issue26100261
Result Related ServicesCertified copy of Answer Books490049
Result Related ServicesInspection of Answer Books150015
Result Related ServicesResult950095
Result Related ServicesVerification of Marks440044
Student Services Registration Confirmation2309002309
Student Services Registration Formalities1602001602
Student ServicesAcademic Queries41600416
Student ServicesChange of Examination Centre/ Medium/ Module42600426
Student ServicesComputer Training17600176
Student ServicesConfirmation of Examination fee receipt29100291
Student ServicesConfirmation of exemption fees630063
Student ServicesConfirmation of Fee Receipt19800198
Student ServicesConfirmation of Registration Fee receipt (Foundation /Executive only)62200622
Student ServicesConfirmation of Registration Fee receipt (Professional/Denovo/Extension only)11700117
Student ServicesCS Pass Marksheet22300223
Student ServicesCS Professional Pass Certificate Problem31600316
Student ServicesEnrollment for Exam Query93100931
Student ServicesEnrollment Problem32900329
Student ServicesExam Enrolment Problem/query/ Error/ Rectification2657002657
Student ServicesExemption Query44200442
Student ServicesMark Sheet16900169
Student ServicesPaper-wise Exemption3841003841
Student ServicesPass Certificate Problem10700107
Student ServicesPostal Coaching/ Response Sheet/ Coaching Completion Certificate29800298
Student ServicesProfessional Programme Registration1186001186
Student ServicesQuery for Registration27400274
Student ServicesQuery of Foundation /Executive Registration2978002978
Student ServicesQuery of Professional/Denovo/ Re-Registration72700727
Student ServicesRectification of Errors in Examination Enrollment Status15200152
Student ServicesRectification of Errors in the Registration Data3622003622
Student ServicesRefund of Examination fee35500355
Student ServicesRefund of Fees22700227
Student ServicesRefund of Foundation/Executive Registration fee65800658
Student ServicesRefund of Professional Registration /Denovo/Extension Fee/Exemption fees15800158
Student ServicesRefund of Student Education Fund Trust fee35800358
Student ServicesRegistration Denovo / Extension1370001370
Student ServicesRegistration Formalities/ confirmation / Problem(foundation /Executive only)4058004058
Student ServicesRegistration Problem53800538
Student ServicesStudy Material3789003789
Student ServicesTechnical error in Denovo/Extension/Exemption730073
Student ServicesTechnical error in Examination enrolment21500215
Student ServicesTechnical error in Registration(Foundation/Executive)99000990
Student ServicesTechnical error in Registration(Professional)12300123
Student ServicesTechnical/Online/ Website related problems25400254
Student ServicesTranscripts/ Verification of Qualification/Syllabus970097
Student ServicesVerification of Marks500050
Study MaterialReceipt of Study Material6142016141
Training Services 15 Days training with ROC/SE/LLP/RD/MCA/OL65200652
Training Services Application for admission as an ACS45600456
Training Services Quarterly Report88400884
Training Services SIP Exemption23400234
Training ServicesBiodata/Final sponsorship for 15/03 months training with Companies /Practising Company Secretaries49800498
Training ServicesEmpanelment of Companies/PCS for imparting 15 months/03 months Training21200212
Training ServicesQuery for Exemption32800328